A New Service for Customer Care Based on the TrentoRise BigData Platform
Summary: TrentoRise BigData Platform powers a new customer-care service family. Integrates behavioral traces with questionnaire-derived data to build rich customer profiles that target offers and guide personalized customer interactions. (summarized by gpt-5-nano on Feb 09 2026)
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Authors
- 1. Sergio Ramazzina (ath i lab)
- 2. Chiara L. Ballari (ath i lab)
- 3. Daniela Somenzi (ath i lab)
BibTeX Citation
@article{ramazzina_vldb13,
title = {{A New Service for Customer Care Based on the TrentoRise BigData Platform}},
author = {Ramazzina, Sergio and Ballari, Chiara L. and Somenzi, Daniela},
journal = {PVLDB},
series = {{VLDB} '13},
volume = {6},
number = {11},
pages = {1162},
doi = {10.14778/2536222.2536240},
url = {https://doi.org/10.14778/2536222.2536240},
year = {2013}
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