CallAssist: Helping Call Center Agents in Preference Elicitation
Summary: CallAssist is a domain-independent system that helps agents elicit preferences by adaptively querying backend data and proposing queries to narrow context. It reduces agent effort, call duration, and rampup time by guiding inquiry sequence without requiring identifiers. (summarized by gpt-5-nano on Feb 09 2026)
Incoming Non-self Citations Over Time
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Authors
- 1. Ullas Nambiar
- 2. Himanshu Gupta
- 3. Mukesh Mohania
Incoming Citations (Sorted by Pagerank)
Showing 1 of 1 citing papers.
| Rank | Citing Paper | Year | Venue | Pagerank |
|---|---|---|---|---|
| 12,368 | Helping Satisfy Multiple Objectives During a Service Desk Conversation | 2008 | SIGMOD | 4.1945683e-05 |
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Outgoing Citations (Sorted by Pagerank)
Showing 2 of 2 cited papers.
Citations counted here include only citations to other VLDB/SIGMOD/CIDR/PODS papers in this database.
| Rank | Cited Paper | Year | Venue | Pagerank |
|---|---|---|---|---|
| 1,258 | Ordering the Attributes of Query Results | 2006 | SIGMOD | 0.00013013676 |
| 2,151 | Efficiently Linking Text Documents with Relevant Structured Information | 2006 | VLDB | 9.4252167e-05 |
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