Helping Satisfy Multiple Objectives During a Service Desk Conversation
Summary: CallAssist, a speech-enabled dialog manager for service desks, helps agents balance objectives (satisfaction, cost, sales) in conversations. Dynamic, objective-aware guidance adapts to changing goals without retraining; evaluations show efficiency. (summarized by gpt-5-nano on Feb 09 2026)
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Authors
- 1. Ullas Nambiar
- 2. Himanshu Gupta
- 3. Raju Balakrishnan
- 4. Mukesh Mohania
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Citations counted here include only citations to other VLDB/SIGMOD/CIDR/PODS papers in this database.
| Rank | Cited Paper | Year | Venue | Pagerank |
|---|---|---|---|---|
| 1,258 | Ordering the Attributes of Query Results | 2006 | SIGMOD | 0.00013013676 |
| 2,151 | Efficiently Linking Text Documents with Relevant Structured Information | 2006 | VLDB | 9.4252167e-05 |
| 12,464 | CallAssist: Helping Call Center Agents in Preference Elicitation | 2007 | VLDB | 4.1945683e-05 |
| 13,584 | Decision Trees for Entity Identification: Approximation Algorithms and Hardness Results | 2007 | PODS | - |
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