LCI: A Social Channel Analysis Platform for Live Customer Intelligence
Summary: Near real-time sentiment analysis of social channels provides live customer intelligence. LCI combines novel sentiment algorithms with a configurable, dynamic dashboard, demonstrated on Twitter data. (summarized by gpt-5-nano on Feb 09 2026)
Incoming Non-self Citations Over Time
Authors
- 1. Malu Castellanos (Hewlett Packard Enterprise)
- 2. Umeshwar Dayal (Hewlett Packard Enterprise)
- 3. Meichun Hsu (Hewlett Packard Enterprise)
- 4. Riddhiman Ghosh (Hewlett Packard Enterprise)
- 5. Mohamed Dekhil (Hewlett Packard Enterprise)
- 6. Yue Lu (Hewlett Packard Enterprise)
- 7. Lei Zhang (Hewlett Packard Enterprise)
- 8. Mark Schreiman (Hewlett Packard Enterprise)
BibTeX Citation
@inproceedings{castellanos_sigmod11,
title = {{LCI: A Social Channel Analysis Platform for Live Customer Intelligence}},
author = {Castellanos, Malu and Dayal, Umeshwar and Hsu, Meichun and Ghosh, Riddhiman and Dekhil, Mohamed and Lu, Yue and Zhang, Lei and Schreiman, Mark},
series = {{SIGMOD} '11},
booktitle = {Proceedings of the {ACM} {SIGMOD} International Conference on Management of Data},
publisher = {Association for Computing Machinery},
doi = {10.1145/1989323.1989436},
url = {https://dl.acm.org/doi/10.1145/1989323.1989436},
year = {2011}
}Incoming Citations (Sorted by Pagerank)
Showing 1 of 1 citing papers.
| Rank | Citing Paper | Year | Venue | Pagerank |
|---|---|---|---|---|
| 9,083 | Tripartite Graph Clustering for Dynamic Sentiment Analysis on Social Media | 2014 | SIGMOD | 5.3251649e-05 |
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Outgoing Citations (Sorted by Pagerank)
Showing 0 of 0 cited papers.
Citations counted here include only citations to other VLDB/SIGMOD/CIDR/PODS papers in this database.
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|---|
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