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EasyTicket: A Ticket Routing Recommendation Engine for Enterprise Problem Resolution

Summary: Demo: EasyTicket, a ticket routing recommendation engine for enterprise IT services. By mining ticket histories, it builds a social network among expert groups and recommends routes for new tickets, boosting routing efficiency by 35% on 1.4M tickets. (summarized by gpt-5-nano on Feb 09 2026)

Paper ID
9774
Venue
VLDB
Year
2008
Pagerank
-
Overall Rank
13,573 | 5.58%
DOI
-

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Rank Citing Paper Year Venue Pagerank
7,370 Detecting and Resolving Unsound Workflow Views for Correct Provenance Analysis 2009 SIGMOD 4.7500735e-05
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